Shipping

1. When  my order ship?

We know what it’s like to be waiting so we try and process shipments ASAP. Shipping times can vary depending on your location. We do ask you to allow us 5-8 business days for processing before shipping.  

2. How can I track my package at your website?

You can just simply click into the link https://www.17track.net/en

3. Do you ship to P.O boxes?

P.O boxes shipping will only be available in US only.

For the protection of your purchased items, we do not ship to P.O boxes out side of US..

4. Which destinations does bahamoon ship to?

We ship to United State, Canada and Australia.For complete shipping information, please refer to our Shipping & Delivery page

5. How long does delivery take and how much does it cost?

For United State, estimated delivery time for standard shipping is 8-12 business days and for express shipping is 5-8 business days.

For Canada, estimated delivery time for standard shipping is 8-15 business days.

For Australia, estimated delivery time for standard shipping is 10-15 business days.

Shipping fees start from $6.99 and are calculated based on package weight and destination.

6. What if my purchase was damaged during the delivery?

Please inform our customer service service@bahamoon.com right away after you find that the received item/s are damaged. We will solve the matter as soon as possible.

Purchase

1. Do I need to create an account to place an order?

No, you can place orders without an account. However, our team can better serve you in the process and with future orders through your personal customer account. Your personal information will be perfectly protected by bahamoon. With an account, our customer care team can easily and quickly find your order and invoice history should you have a problem with a purchase. We value your time.

2. What payment methods does bahamoonaccept and is it safe to use my credit card online?

We accept Debit / Credit Card: Visa, Mastercard and PayPal. It is always safe to process your Debit and Credit Card information with us.

3. How do I know what size fits me best?

bahamoon offers a size chart underneath the product page. To find your exact size, simply measure your shoulder and chest as outlined by the chart. You can refer to your clothing size for extra help as well.

4. How can I track my order after the invoice is received?

When you place an order with bahamoon, your order is processed and shipped within 5-8 BUSINESS DAYS, weekends are exceptional. You’ll receive an email of your confirmed order with a tracking number located on it. You may access your tracking information by simply clicking on the tracking number in your email, you will then be directed to https://www.17track.net/en. This tracking information is the most current up-to-date information on your shipment.

5. Can I change or cancel an order I placed at bahamoon?

You can manage and track the order you placed online by contacting the bahamoon customer service team at service@bahamoon.com. You will need your order number and email address. However, once the order begins processing in our system, we may not be able to amend it. Please take extra care when placing an order, as bahamoon does not accept any changes on orders that have already been processed and shipped. By placing an order, you expressly agree to follow and abide by these terms.

Return & Exchange

1. Can I request an exchange if the size does not fit me?

We offer exchanges. If you would like a different size or color, please return your unwanted item by getting the return address from customer service representatives.

2. Can I request my refund if I decided to return my purchase?

Yes, you can request a full refund if the returned item/s condition qualifies as unused without a price difference in the process. More information please check our Return & Exchange Policy.

Customer Service

1. How long can I expect an answer from your customer service?

We will reply to your questions as soon as we can. Normally, you shall expect your answer within 15 hours during normal business hours.

2. What are bahamoon operational hours?

We are open from 9 AM to 6 PM Pacific Standard Time (PST), Monday to Friday. bahamoon does not open during national holidays.